We can provide dedicated service desk services, providing remote monitoring and response for network environments (monitoring and pro-active prevention is more cost effective and efficient than contacting an engineer after the problem has occurred), experienced with most of today’s operating systems, infrastructures and software applications.
We can provide technical support for your network from standard business hours to 24/7 service desk operations. Incidents can be fixed through secure network connectivity.
Key features of Incident management:
> Call logging facility on behalf of your customers.
> All incidents are routed to the corresponding technical teams or individuals based on client and type.
> Full service level times and milestones recorded
> Time spent at each action and function logged
> Incidents are linked to known issues, change requests or errors across vendors and technologies.
> Software installed, hardware specifications and asset information are viewable through incident management.
> Checks are made against open calls, users or assets to prevent duplicate calls or incidents being logged.
> Unlimited SLAs
> Nationwide network of field engineers
> User defined priorities
> Breached and near breach analysis with warnings via e-mail, pop up notify, colour coding, iPhone/PDA and mobile phone alerts.
Contact us today to discuss your requirements in more detail.
P: +44(0)7714 209927
S: +44(0)1273 329753
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info@securenetconsulting.co.uk
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